Giftstaq Shipping and Returns Policy

Shipping and Returns Policy

Last updated: 10/18/2026

1. About this policy

This policy explains how we deliver your order and what happens if something goes wrong. It works together with our Terms and Conditions [link] and is part of them. giftstaq.com is run by WALEED BIN HAREB STATIONERY & NOV.TR L L C, Sharjah, UAE.

Shipping

2. Where we deliver

We are based in Sharjah and deliver across the UAE. We also ship worldwide. If you are not sure we can deliver to your location, contact us and we will check.

3. Delivery cost

• Delivery cost depends on your location, the size and weight of your order and the delivery method.
• [Confirm: Delivery is free on orders above AED 499 within the UAE.]
• Any delivery charge is shown at checkout or in your quotation before you pay.

4. Production and delivery time

Most of our products are branded for you, so every order has two steps: making the order and delivering it.

• Production: [Add usual time, e.g. 5 to 7 working days] after you approve the design and payment is confirmed. Larger or more complex orders can take longer, and we will tell you when we confirm your order.
• Delivery in the UAE: 3 Working Days after production.
• International delivery: 5 to 10 working days, depending on the country and courier.

These times are estimates, not guarantees. For urgent orders, please contact us before ordering.

5. Order updates

We will keep you updated by email or message when your order is confirmed, in production and on its way. 

6. Delays

Sometimes delays happen because of couriers, customs, weather, public holidays or other things outside our control. If we know your order will be late, we will tell you as soon as we can and give you a new estimate.

7. Delivery address and receiving your order

• Please give us a full and correct address, with a phone number the courier can call.
• If nobody is available to receive the order, the courier may try again or contact you. Extra delivery attempts may cost extra.
• If a wrong or incomplete address was given to us, we cannot take responsibility for delays or lost parcels, and re-delivery may be charged.

8. International orders

For orders outside the UAE, customs duties, import taxes and clearance fees may apply in your country. These are not included in our prices, and you are responsible for paying them. We do not deliver to countries or people under international sanctions.

9. Check your order when it arrives

Please check your order as soon as you receive it. If a box is damaged, something is missing, or an item is wrong, tell us within 7 days of delivery. Send your order number and clear photos of the items and the packaging.

Returns, cancellations and refunds

10. Cancellations

Our orders are made in bulk quantities, so unlike regular online shopping, an order cannot be cancelled once you approve it. Please check your design, quantity and details carefully before you approve.

11. When we accept a return

We accept a return only if there is a valid mistake on our side. For example:

• You received the wrong item or the wrong quantity
• The item is faulty or damaged
• The item does not match the design you approved

Please report the problem within 7 days of delivery. We may ask for photos and, where needed, the item itself, before we confirm.

12. When we cannot accept a return

We cannot accept a return or refund when:

• You changed your mind after approving the order
• There is a mistake in the design, spelling, logo or details that you approved
• There are small differences in colour, size or print position that are normal for branded products
• The product was used, damaged or changed after delivery
• You report the problem more than 7 days after delivery

13. Delivery charges for returns

If the mistake is ours, we pay the delivery charges for returning the item and for sending you the replacement. If a return is not accepted under this policy, you pay any delivery charges.

14. Replacement or refund

For a valid mistake on our side, we will replace the item or refund you. We will agree the best option with you based on the problem and your timeline.

15. Refunds

Approved refunds are paid to your original payment method within 10 working days. If you paid with Tabby or Tamara, the refund follows their process, and your bank or provider may take extra time to show it.

16. How to contact us

To report a problem or ask about shipping, contact us with your order number:

Giftstaq

17 Street, Industrial Area 13, Sharjah, UAE

Email: sales@giftstaq.com

Phone: +971 50 264 2503

Things to confirm before publishing

• Free delivery: Confirm the AED 499 offer and whether it applies only inside the UAE. This must match the banner on your website.
• Production and delivery times: Fill in your usual timelines for the UAE and for international orders.
• Tracking: Say whether customers get a tracking number.
• Return process: Confirm that you may ask for the item back before approving a return, and whether replacement or refund is your choice or the customer's.
• Extra delivery attempts: Confirm whether you charge for repeat delivery attempts.
• Same rules everywhere: The 7-day reporting window, 10 working-day refunds and no cancellation after approval must match your Terms and Conditions.
• Legal review: Ask a UAE lawyer to check the final version.